OUR POLICIES

  • Daily rates start at 3pm and end at 12pm. and departures after this time are subject to consultation and availability.
  • Smoking is not allowed in the apartments or inside the houses. non-compliance, a cleaning fee of R$ 500.00 will be charged.
  • The apartments are tidied daily from 9:00 to 16:00. If not, please use the "do not disturb" sign.
  • To ensure everyone's comfort, we kindly ask you not to make any noise until 9am and after 10pm. and after 22:00. Television sets and fireplaces located in the common area will be stopped after 22:00.
  • We offer a free wireless internet service throughout most of the resort . access is "12345678", the service is subject to interruptions due to the frequent instability operators' signals in the region.
  • Breakfast is included in the rate and is served daily from 8:30 to 11:00.
  • Our restaurant is open daily for dinner from 19:00 to 22:00, and all activities are closed until 23:00.
  • The Roots restaurant does not offer room service.
  • Our kitchen is open daily from 11:00 a.m. to 10: 00 p.m. with a variety of options of appetizers and drinks, check out our menu.
  • We offer a selection of different drinks. If you wish to taste a label from your personal reserve, the hotel reserves the right to charge a corkage fee, of R$ 80.00/bottle.
  • The Resort's voltage is 110 v.
  • The resort's leisure areas (tennis court, multi-sports court, beach tennis, swimming pool, gym and sauna) are open daily from 7:30 a.m. to 10:00p.m. Exceptionally the squash court, from 10.30am to 8pm. We offer balls, rackets and balls free of charge for tennis, squash and beach tennis, as well as towels for the sauna and pool. and swimming pool.
  • The resort offers bicycles free of charge for internal and external tours. the use of protective equipment. equipment.
  • As a safety precaution, we would like to inform you that glass cups and bottles are not allowedin the pool area. and glass bottles are not allowed in the pool area. We have acrylic cups for your comfort and safety. and safety.
  • The resort offers massage services by appointment. Please contact reception for information.
  • Visitors are not allowed without prior notice to management and approval. Failure to comply with this rule will result in a "day use" charge of of R$ 600.00 per person.
  • Motorcycles and quad bikes are for the restricted use of the resort's sta¹.
  • The use of loudspeakers in the entire common area of the Resort is prohibited.
  • It is forbidden to use the space for professional or commercial purposes to publicize brands, businesses and services outside the scope of Roots Resort, including photos and videos (professional or amateur) and videos (professional or amateur) that do not have the express prior authorization of their legal representatives, under penalty of of their legal representatives, under penalty of non-compliance, upon verification in social networks or any other spaces, Roots will be entitled to impose daily fines of of R$5,000.00, as well as compensation for any losses and damages.
  • In the event of any implication of the above rules, the resort reserves the right to to debit the respective amounts from the credit card left as a guarantee or issue a bank slip.
  • Items forgotten in our space will be available for collection no later than 30 days from the check-out date. After this period, the items will be donated or disposed of.
  • We accept children from the age of 5.
  • We do not accept pets, regardless of size.

I authorize the right to use any image, photograph and/or content posted on social networks that have the @rootsresort profile tag, free of charge, respecting the General Personal Data Protection Law.



* Check the measures adopted after the resumption with the team by email or WhatsApp.